Frequently Asked Questions

Stock & Availability

What does "On-demand stock" mean?

On-demand stock means the item isn't physically held by us. It's available from one of our UK suppliers and is ordered for you when you place your order. This allows us to offer a much wider range of race spares while we continue building our own physical stock.

Our aim is to eventually hold everything!

Is your stock information accurate?

We work hard to keep our stock information as accurate as possible. Items shown as physically in stock are held by Seth's RC. On-demand stock is based on our suppliers' stock information, so availability can occasionally change before our website automatically updates.

If there's ever a problem with your order, we'll contact you as soon as possible.

How often is supplier stock updated?

Our supplier stock information is updated regularly. There can occasionally be a short delay between a supplier's stock changing and our website updating, so if you urgently need a part for a race or meeting, contact us and we'll check it for you.

Can I tell which items are physically stocked by Seth's RC?

Yes. The product page clearly shows when an item is On-demand stock. If the On-demand stock message isn't visible, we physically have the item in stock at Seth's RC.

Can I order an item that is currently out of stock?

If an item is shown as out of stock, contact us with the part number and we'll check availability with our supplier.

Can you get a part that isn't listed on the website?

Possibly. If you're looking for a Team Associated, Schumacher or XRAY part that we don't currently list, contact us with the part number and we'll see if we can source it for you.

We're still adding parts and may have missed a few, especially newly released parts and upgrades.

Orders & Delivery

How quickly will my order be dispatched?

Items physically stocked by Seth's RC are usually dispatched the same or next working day.

On-demand stock takes a little longer, as we first need to receive it from our supplier, which can take around 2 working days.

As a quicker example, if we receive your order on Monday lunchtime, we'll order it straight away. If the supplier processes and dispatches it the same day, we'll receive it Tuesday and send it straight back out to you. You could then receive it Wednesday or Thursday.

At the other end of the scale, if we receive your order on Friday night, we'll place our supplier order straight away. The supplier processes it on Monday and we may receive it Wednesday evening. We'd then dispatch your order on Thursday.

To date, when an On-demand order has taken this long, we've upgraded the customer to Tracked 24 at our own cost to help get the parts to them quicker.

Will you send part of my order if another item is delayed?

If part of your order is delayed, contact us and we'll see what we can do. Depending on the order, we may be able to send the available items separately.

Racing & Collection

Can I collect my order at PRCMCC or race meetings?

Yes. We offer collection at PRCMCC and selected race meetings we're attending, including Nationals and BRCA MidWest Regionals.

Please arrange this with us in advance so we can make sure your order is ready and confirm we'll be at the meeting.

What happens if I need a part urgently for a race meeting?

Contact us as soon as possible and tell us which part you need and when you need it.

As racers ourselves, we understand that sometimes you need a part before the next meeting. We'll tell you what we have available and what options we can offer.

We've previously ordered parts from other shops and even ridden to collect them to get a customer back up and running (any excuse to take the KTM for a ride!) — at no extra cost to the customer.

Help With Your Order

Can I contact you if I have a problem with my order?

Absolutely. Seth's RC is run by real people. If there's a problem with your order, contact us and we'll do our best to get it sorted quickly.

You can also contact us on WhatsApp: 07734 663065.

What happens if an item I order turns out to be unavailable from the supplier?

We'll contact you as soon as we know. You can choose to wait for the item to become available or receive a refund for the unavailable item.

Where possible, we've even sourced parts elsewhere at our own cost to get customers back up and running rather than simply cancelling their order.