Refund policy

Last updated: 3 September 2026 

At Seth’s RC, we want you to shop with confidence. If something isn't right with your order, please contact us and we'll do our best to help.

Nothing in this policy affects your statutory rights under UK consumer law.

1. Our 30-Day Returns Policy

In addition to your statutory rights, Seth’s RC allows eligible unwanted items to be returned within 30 days of delivery.

To qualify under our voluntary 30-day returns policy, products should be:

• unused;

• uninstalled;

• complete with all parts and accessories;

• in their original product packaging where applicable; and

• in a condition suitable for resale.

Please take reasonable care of products while they are in your possession.

To request a return, please contact us using our website contact form or, preferably, reply to your order confirmation email.

Please include your order number and details of the item you would like to return.

We will provide return instructions and the appropriate return address.

For unwanted items returned under our voluntary 30-day returns policy, the customer is responsible for return postage costs.

2. Your 14-Day Right to Cancel an Online Order

If you are purchasing as a consumer, UK law normally gives you the right to change your mind and cancel an online purchase within 14 days after receiving the goods, without having to give a reason.

You must tell us that you wish to cancel within this 14-day period.

After telling us that you wish to cancel, you normally have a further 14 days to return the goods.

You are entitled to inspect the product in a similar way to how you would reasonably inspect it in a shop.

You do not automatically lose your cancellation rights simply because you have opened the outer packaging to inspect a product.

However, if you handle or use a product beyond what is reasonably necessary to establish its nature, characteristics and functioning, we may be entitled to reduce the refund to reflect any reduction in its value.

Unless the goods are faulty, damaged or incorrect, you are normally responsible for the cost of returning an unwanted item.

Certain products may be excluded from the statutory right to cancel where an exception provided by law applies.

3. Refund of Original Delivery Charges

Where you exercise your statutory right to cancel the entire order, we will refund the price paid for the returned goods together with the cost of our standard delivery service where required by law.

If you selected a more expensive delivery service, such as an upgraded or express service, we are not required to refund the additional amount above the cost of our standard delivery option.

4. Faulty, Damaged or Incorrect Goods

If a product is faulty, damaged in transit, not as described or we have sent you the wrong item, please contact us as soon as reasonably possible.

There is no 7-day limit on your statutory rights for faulty goods.

We may ask you to provide:

• your order number;

• a description of the problem; and

• photographs or other information that may help us identify and assess the issue.

This can often help us resolve the problem more quickly.

Products supplied by Seth’s RC must be of satisfactory quality, fit for their intended purpose where applicable and as described.

Depending on the circumstances and how long you have had the product, you may be entitled to a refund, repair, replacement or another remedy under UK consumer law.

Where goods are confirmed to be faulty, damaged, incorrect or otherwise not in conformity with the contract, Seth’s RC will cover reasonable return costs where we are legally responsible for them.

Nothing in this policy limits your statutory rights.

5. RC Parts That Have Been Installed or Used

RC components can show signs of installation or use very quickly.

If you are returning an unwanted item under our voluntary 30-day returns policy, we cannot normally accept a component that has been fitted, installed, modified or used.

Please therefore check that a part is correct and compatible with your vehicle before installing it.

If you're unsure whether a part is suitable for your Team Associated, Schumacher, XRAY or other RC vehicle, please contact us before fitting it and we'll help where we reasonably can.

This restriction does not affect your statutory rights where an item is faulty, damaged, incorrectly supplied or not as described.

6. Electronics

Please check compatibility and specifications carefully before installing or using electronic products.

An electronic product that has been installed or used may not qualify for return under our voluntary 30-day change-of-mind policy if it can no longer reasonably be sold as new.

However, opening packaging or reasonably inspecting a product does not automatically remove any statutory cancellation rights you may have.

Your statutory rights are also unaffected if an electronic product is faulty, damaged or not as described.

7. Special Orders

Products specifically personalised or made to a customer's specification may be excluded from the statutory right to cancel where the applicable legal exception applies.

Other products that Seth’s RC obtains from a supplier specifically to fulfil your order are not automatically excluded from your statutory cancellation rights simply because we ordered them from a supplier.

Any applicable restriction will be made clear where appropriate.

This does not affect your rights if a product is faulty, damaged or not as described.

8. Sale and Clearance Items

Sale and clearance items have the same statutory rights as other products.

Where a sale or clearance product also qualifies for our voluntary 30-day returns policy, it may be returned in accordance with the conditions of that policy unless we clearly stated otherwise before purchase.

Nothing in this section affects your statutory rights.

9. Returning Goods

Please package returned goods securely to reduce the risk of damage in transit.

We recommend obtaining proof of postage when returning an item.

Please do not send a return until you have contacted us and received the appropriate return instructions and return address.

If we provide a prepaid return method for faulty or incorrectly supplied goods, please use the return method provided unless otherwise agreed with us.

10. Refunds

Once we receive your return, we will inspect it and let you know if there is any issue with the return.

Where you exercise your statutory right to cancel an online purchase, refunds will be made within the timescale required by UK consumer law.

We will normally issue the refund using the same payment method used for the original purchase, where possible.

After we process a refund, your bank or payment provider may require additional time before the money appears in your account.

11. Exchanges and Replacements

Where appropriate, we may be able to arrange a replacement instead of a refund.

Replacement availability will depend on stock availability.

If a replacement cannot be provided where you are legally entitled to a remedy, we will discuss the appropriate alternative with you.

12. Proof of Purchase

We may ask for reasonable proof that the product was purchased from Seth’s RC before processing a return, refund, repair or replacement.

Your Seth’s RC order number will normally be sufficient.

13. Contact Us

For returns and refund enquiries, please contact:

Seth’s RC
Trading as Richi Jenkin (Sole Trader)

Email: sales@sethsrc.co.uk

You can also contact us through the contact form on our website or, preferably, reply directly to your order confirmation email.

Seth’s RC is a sole trader business operating online and trackside in the United Kingdom.